Privacy Policy
Poker Meadow Lismore is committed to protecting the privacy of all visitors to our offline poker venue, poker room, card lounge, and dining facilities. This policy explains how we collect, use, and safeguard personal information.
This policy applies to information collected through our website, in-person interactions, and any other means. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Effective date: September 15, 2026
Information We Collect
We collect personal information that is reasonably necessary for our business operations, including information you provide when making a booking, dining at our restaurant, or participating in poker activities.
- Contact details: name, phone number, email address.
- Booking details: date, time, number of guests, table preferences.
- Payment information: processed securely, not stored.
- Identification details: age verification (21+) as required by law.
- CCTV footage: for security purposes in public areas.
How We Use Your Information
We use your personal information to operate our offline poker venue, poker room, card lounge, and restaurant effectively.
- To process and manage table reservations and bookings.
- To communicate with you about your visit or booking.
- To verify your age and identity for entry to poker areas.
- To improve our services and customer experience.
- To comply with legal and regulatory obligations.
We do not sell or rent personal information to third parties.
Legal Basis for Processing
We process personal information in accordance with the Australian Privacy Principles and other applicable laws. The legal bases include consent, contract performance, legal obligations, and legitimate business interests.
- Consent: when you provide information voluntarily.
- Contract: to fulfill a booking or reservation.
- Legal obligation: age verification, tax, and licensing requirements.
- Legitimate interests: security, fraud prevention, and service improvement.
Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
- Electronic data is stored on secure servers with restricted access.
- Physical records are kept in locked facilities.
- Payment information is processed through secure, PCI-compliant payment gateways and not stored on our systems.
- Staff are trained on privacy and confidentiality obligations.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Booking records are kept for 12 months after the visit.
- CCTV footage is retained for 30 days unless needed for an investigation.
- Financial records are kept for 7 years to comply with tax laws.
- After the retention period, information is securely destroyed or de-identified.
Your Rights
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.
- You can request access by contacting us using the details below.
- We will respond to access requests within 30 days.
- You may also request deletion of your personal information where legally permissible.
- If you have a complaint about our handling of your information, you can contact the Office of the Australian Information Commissioner (OAIC).
Email: [email protected] · Phone: +61 2 6624 8073
Third-Party Disclosure
We do not sell or rent personal information. We may disclose personal information to third parties only in limited circumstances.
- Service providers who assist with payment processing, IT support, or legal compliance.
- Law enforcement or government agencies when required by law.
- Professional advisors such as lawyers and accountants.
- All third parties are required to protect personal information in accordance with this policy.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us using the details below.
Email: [email protected]
Phone: +61 2 6624 8073
Address: Poker Meadow Lismore, 42 Keen Street, Lismore NSW 2480, Australia